Privacy Policy
Last updated September 27, 2026
Information we collect
DeskMate collects information that hotel staff enter directly into the platform (guest names, contact details, reservation and folio data) and account information for staff users (name, email, role). We do not collect this information from any source other than the property using DeskMate.
How we use information
Guest and reservation data is used solely to operate the property management features you configure: reservations, folios, housekeeping, messaging, and reporting. Staff account data is used for authentication, access control, and product communications about your account.
Email and communications
DeskMate sends transactional email on your behalf — account verification codes, password resets, and guest-facing confirmations — using your connected email provider. We do not use this access to read, store, or send email outside of the actions you take in the product.
Data sharing
We do not sell guest or staff data. Data is shared only with the third-party services a property explicitly connects (e.g. a payment processor or messaging provider) and only to the extent needed to perform that integration.
Data retention
Data is retained for as long as a property's account is active, plus a reasonable period for backups and legal compliance. Properties may request deletion of their account data by contacting support.
Contact
Questions about this policy can be sent to the support email listed on your account's property settings page.